Salinas Maceió

FAQ | Maragogi

Salinas Maragogi

This is a short list of the questions most frequently asked by our guests. If you need any additional help, please contact us via live chat or call our reservation center.

WHAT DOCUMENTS DO I NEED TO PROVIDE FOR IDENTIFICATION PURPOSES UPON CHECK-IN?

1) Documents for children (Birth Certificate, ID Card or Passport). All documents must be original. Photocopies, student ID, health insurance, vaccination cards, etc. are not accepted.

2) Notarized Permission for Minors to stay at a hotel. There are three different cases. Check which one applies to the minor:
*Accommodation for Unaccompanied Minor
*Accommodation for Minor Accompanied by One Parent Only
*Accommodation for Minor Accompanied by Legal Guardian
Please note: Do not confuse Authorization for Travel with Permission for Minors to stay at a hotel. 

Template for permission for minors accompanied by parents: http://bit.ly/AutoPaisMGI
Template for permission for minors unaccompanied by parents: http://bit.ly/AutoRespMGI

3) Documents for Adults (ID Card, Driver’s License or Passport)

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in: 3 p.m.
Check-out: 12 p.m.

HOW MUCH IS THE ROOM TAX?

The resort is a member of Costa dos Corais Convention & Visitors Bureau and
a daily Room Tax is BRL 2.40. This tax is optional.

DOES THE RESORT HAVE WI-FI? IS IT FREE?

Yes, complimentary Wi-Fi is available across the resort. 

Computers with free internet access are also available in the lobby. Children under 12 years old can only use them with their parents’ permission

IS THERE FREE PARKING?

Yes, there is private complimentary parking available on site (no reservation required).

ARE PETS ALLOWED?

Pets are not allowed at the resort, except for guide dogs.

HOW DOES THE FAMILY PLAN WORK?

Free admission for 1 child up to 12 years old, staying with two adults in the same Standard room.

Free admission for 2 children up to 12 years old, staying with two adults in the same Beach Room, Master Suite, Beach Suite and Family Suite.

IS THE POWER OUTLET VOLTAGE 110V OR 220V?

The outlets in the rooms are 220V. The resort provides free outlet adapters and power transformers upon request.

WHAT SERVICES ARE NOT INCLUDED IN THE RATE?

- Tours and Water sports

- Diving: split scuba diving and scuba diving

- Coconut tree climbing

- Zip lining

- Stand up Paddle Boarding

- Bicycles

- Photo services and printed photo objects

- Relaxation SPA

- Beauty salon

- Pilates Studio (upon availability)

- Medical care

- Laundry service

- Phone calls

- Room Service Menu

- 12 year-old whiskey, wine and sparkling wine from our special wine list

WHAT ARE THE ACCOMMODATION POLICIES?

You can access the complete accommodation policy at: http://bit.ly/PoliticaHospedagemSalinasMaragogi

HOW DOES THE HONEYMOON PACKAGE WORK?

The honeymoon package is an optional package that offers some special items for couples to make their stay even more special. The package includes: Linens specially acquired for the occasion (towels, blankets and tableware), special amenities in the bathroom, scented candles, 01 Breakfast served in the room (the couple’s 1st breakfast), 01 Exclusive romantic dinner by the beach, bathrobes embroidered with guest names, daily turndown service and special decoration with local flowers. A one-time fee of BRL 486.00 will be charged when purchasing this package.

HOW CAN I BOOK A TRANSFER SERVICE?

We have a partnership with a company called Tropicana Turismo to provide the transfer service to/from the airport. The two-way transfer costsBRL 400.00 for one or two people. BRL 200.00 for each additional adult, and BRL 100.00 for each child between 4 and 12 years old (two-way transfer). To book this service, call +55 82 3296-3030 or send an email to [email protected]

WHICH FORMS OF PAYMENT ARE ACCEPTED?

Payment can only be made by credit card (Visa, Master or AMEX). When making your reservation, you will be charged the full amount.

WHAT IS THE PROCEDURE FOR EARLY CHECK-IN AND LATE CHECK-OUT?

We can’t confirm early check-in or late check-out in advance. It’s subject to availability and offered at check-in or check-out.

Overview

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